Which process is used to monitor contract performance and manage procurement relationships?

• A. Plan Communications Management.
• B. Perform Procurements.
• C. Control Procurements.
• D. Close Procurements.

Answer: (C)

Monitoring contract performance and managing procurement relationships means keeping the agreement on track by tracking deliverables, assessing performance against the contract, handling changes, and maintaining effective communication with the seller. This is exactly what the Control Procurements process does. It covers administering and supervising procurements after contracts are in place, ensuring terms are followed, addressing changes or issues, and managing the ongoing relationship with the vendor. When performance isn’t meeting expectations or a contract modification is needed, this process guides you to monitor the situation, process changes, resolve disputes, and implement corrective actions to keep the contract moving forward. Other processes focus on different stages: planning how to procure, performing the actual procurement activities to select and award contracts, or closing out a procurement after work is complete. The one that specifically targets ongoing oversight of contract performance and the seller relationship is Control Procurements.