What is Plan Quality Management?

• A. The process of identifying quality requirements and standards for the project and determining how to satisfy them.
• B. The process of performing quality audits.
• C. The process of controlling quality during project work.
• D. The process of validating deliverables with stakeholders.

Answer: (A)

Plan Quality Management is the planning step that identifies which quality requirements and standards apply to the project and determines how those requirements will be satisfied. This is where you define what quality means for the project, select the relevant standards, and establish the approach you’ll use to meet them. The outcome is the Quality Management Plan, along with associated metrics and procedures for improving processes, so everyone knows how quality will be measured, managed, and achieved throughout the project.

This option is the best because it directly describes identifying quality requirements and standards and figuring out how to satisfy them. Other activities occur later: quality audits are an assurance activity that checks adherence to the plan, controlling quality is about monitoring and correcting quality during execution, and validating deliverables with stakeholders is about obtaining formal acceptance rather than defining quality requirements.